Toby Sinclair

AI Business Coaching: The Human Side of AI Adoption

12 Mar 2024 · 8 min read

AI Business Coaching: The Human Side of AI Adoption

The phrase people search is AI business coaching. What they usually mean is: we bought the tools, we ran the town hall, and the humans still aren't using it — or they're using it badly.

I am an AI business coach in that sense. Not a coach who replaced 1:1s with a chatbot. An ICF Professional Certified Coach who also builds an AI company, and who sits with HR, talent, and leadership teams while AI redraws the work.

This page is for leaders looking for an AI business coach, and for AI coaching for leaders who have to make adoption stick.

What AI business coaching is

AI business coaching is coaching pointed at the people side of AI adoption. The client is usually a senior manager, an HR or talent leader, or an exec team. The work is the conversations AI forces: role anxiety, resistance, new expectations, restructuring, and the quiet non-use that never shows up on a licence dashboard.

It is not "how to write better prompts", though prompting shows up. It is not a product demo. It is the same coaching craft I have practised for a decade, aimed at the hardest change most leaders will face this decade.

If you want the product that proves I do this work every day, that is Real Talk Studio. If you want the services, that is work with me.

Why AI adoption is a people problem

Every company is "doing AI". Few are ready for what it does to identity, skill, and trust.

The licences get bought. The town hall happens. Then managers are asked to lead a change they have never led, in a language they don't yet speak, with teams who can tell when the leader is bluffing. That gap is not technical. It is human.

This is why AI coaching for leaders is not a nice-to-have next to the IT rollout. The rollout fails in 1:1s, in skip-levels, and in the meetings where nobody says they are scared of looking stupid.

What coaching for AI change looks like

One-to-one coaching for the person carrying the change. Team coaching for the exec group that has to tell a story people will believe. And rehearsal of the specific conversations: a role that is shrinking, a high-performer who will not touch the tools, a policy that sounds fine on a slide and cruel in a meeting.

The method is ordinary coaching: listen, ask, don't rush the advice. The territory is new. I am not a consultant who read about AI. I ship with large language models every day, and I know where they help and where they quietly fail.

Working with HR and talent teams

HR can be a passenger on AI, or it can lead. The session I ran with WPP's HR and talent leaders was built around that shift: recruitment, employee engagement, and people analytics as places HR leads adoption rather than waiting to be done-to.

That session is the shortest picture of that work.

If you are an HR or L&D leader looking for AI business coaching for your function, this is usually where we start: a working session, then coaching for the people who have to make it real afterwards.

How to get started

A 30-minute discovery call. You describe where you are. I tell you honestly whether and how I can help. No pitch.

See how I work if you want the training, coaching, and Real Talk Studio paths in one place.

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Work with me

The books explain the technology. The work is the conversations AI forces.

I help enterprises with the human side of AI — training teams who need to use it, and coaching the leaders who have to lead the change. A 30-minute discovery call. No pitch.