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Humble Inquiry by Edgar Schein is a short book I have recommended for years. Ask questions you don’t already know the answer to. Stop telling people their own problem. I still fail it weekly.
We Need to Talk by Celeste Headlee is the book version of her TED talk. Ten rules for a better conversation, and a diagnosis I didn’t want: I pontificate, I equate my story with yours, and I listen to reply.
Just Listen by Mark Goulston is a psychiatrist’s field guide for getting through to anyone — including the person in your one-to-one who has already shut down. Feeling felt is the move. Fixing is my addiction.
What Got You Here Won't Get You There by Marshall Goldsmith is a list of twenty interpersonal behaviours that got you promoted and will now get you stuck. Winning too much. Adding too much value. Failing to listen. I do several of them before lunch.
Dare to Lead by Brené Brown is the leadership book that made 'clear is kind, unclear is unkind' a line I use in almost every hard conversation. Vulnerability is not oversharing. It’s staying in the room when you can’t control the outcome.
Conflict in the workplace is inevitable. Wherever you have a group of diverse individuals, each with unique backgrounds, distinct communication styles, and competing priorities, friction is bound to occur. While some level of debate can drive innovation, unresolved conflict is a silent productivity killer. It festers, lowers morale, increases turnover, and can even lead to legal complications.This is where employee conflict resolution training becomes not just a "nice-to-have" professional devel
Transform compliance employee training with AI. Move from 'tick-box' fatigue to true competence using interactive roleplay tools like Real Talk Studio.
Learn how to use AI roleplay for difficult conversations with real-life scenarios for managers. Includes coaching tips, behavioural insights, and video examples to improve leadership communication and team performance.
If you’ve ever felt trapped in corporate life, Corporate Escapology by Adam Forbes is a must-read. It’s for leaders who want more autonomy, creativity, and fulfilment in their work—without necessarily quitting their jobs.
How to Know Everything by Elke Wiss is a compelling guide to mastering the art of asking questions, rooted in Socratic philosophy. This book is an excellent entry for leaders who want to foster deeper conversations, encourage critical thinking, and build collaborative environments.
If you’ve ever avoided a challenging conversation — delivering difficult news, consoling someone in distress, or navigating conflict — Listen by Kathryn Mannix is a must-read. Practical guidance for emotionally charged discussions, especially for leaders.
How to Listen by Oscar Trimboli is perfect for leaders who want to unlock deeper, more impactful conversations. The book provides an actionable framework that shows how better listening can strengthen professional relationships and drive resu